Virtual counseling when and where you need it

Virtual counseling when and where you need it

Your state of mind matters.

VIRTUAL COUNSELING  |  SERVICES  |  REQUEST A VISIT  |  YOUR CARE TEAM  |  FAQs

Through virtual mental health counseling, you can now schedule and conduct virtual counseling appointments by video or phone. You have access to a team of counselors who can provide support across all 50 states. This gives you the flexibility to talk to someone from any setting where you feel comfortable, no matter where you are in the U.S. No referral needed.

SCHEDULE AN APPOINTMENT

Services

Our virtual counselors can help with:

  • Depression and anxiety
  • Stress management
  • Sleep issues
  • Work/life balance
  • Adjustment challenges
  • Family conflict
  • And more
  • Depression and anxiety
  • Stress management
  • Sleep issues
  • Work/life balance
  • Adjustment challenges
  • Family conflict
  • And more

Here’s how to schedule:

  1. Simply log in to your My Premise Health account.
  2. Click “Schedule an Appointment”.
  3. Select “Counseling Service 60 minutes” (either “Phone” or “Video” – whichever you prefer).
  4. When selecting your location, choose “Virtual Counseling (Nationwide)”.
  5. Continue to follow the prompts for scheduling your appointment.

Meet your virtual counseling care team.

Dr. John F. Drozd, Ph.D., ABMP

Clinical Psychologist

Dr. John F. Drozd is a Board-Certified Medical Psychologist and Nationally Registered Health Service Psychologist. He earned his Ph.D. in Clinical Psychology from Stony Brook University and completed post-doctoral studies in Psychopharmacology at New Mexico State University. An Air Force Veteran, John now serves as the Behavioral Health Advisor for Premise Health. He has published numerous articles and book chapters related to the collaborative assessment and management of suicidality and clinical outcomes. As a clinical neuroscientist, John has contributed to randomized clinical trials for anxiety, ADHD, autism, major depression, bipolar disorder, binge eating, PTSD, smoking cessation and other neurocognitive disorders, including traumatic brain injury and Alzheimer’s dementia. In his free time, John serves as the Chair of the Mental Health Committee for the Warrior GMR Foundation and a Strategic Advisor for The Rugby Foundation. Both organizations promote brain health and optimization through intergenerational play informed by lifestyle medicine. Personally, he enjoys healthy eating, exercise, time in nature and neurohacking with his partner Sheila and their children Abi, Mychael, Jack, RJ, Oliver and Siggy in Colorado Springs, CO. Ask us if Dr. Drozd is licensed to provide virtual counseling in your state.

Dr. Rosalynn Moten, PhD.
Licensed Psychologist

With over 30 years of experience in psychotherapy and addiction counseling, Dr. Moten also brings a longstanding history of forensic examinations/expert witness for the judicial probate courts. Working with the State of Michigan Department of Corrections, Dr. Moten served for 10+ years as a designated medical expert on a federal level with the Social Security Administration-disability (SSA) and State of Michigan’s Disability Determination Services (DDS), gaining extensive assessment/collaborative working experience with the FBI in sex trafficking cases.

Dr. Moten has worked extensively as a treating psychologist with an interdisciplinary team at Henry Ford Psychiatric Hospital. She returned to academia and earned a post-doctoral Master’s degree in Psychopharmacology that affords her the experience and knowledge to offer unique applications of psychological principles for both physical and mental disorders.

“As woman of color, I possess insight into the ever-growing need for culturally-congruent mental health providers, which creates a much unique path for me to offer behavioral health services to underserved individuals with Premise Health’s Virtual Behavioral Health services to lead the way in setting the standards of excellence in mental wellness.”

Julaine Beatty, LCSW  
Licensed Clinician

Julaine Beatty is a Licensed Clinical Social Worker with 14 years of experience as a therapist and 25 years of experience in healthcare and community social work. She began her counseling practice as a Licensed Addiction Counselor in 2008. She received a Master of Social Work from Walla Walla University in 2010 and went into community mental health and employee assistance programming. In 2016, she opened a private clinical practice and provided workplace consulting and training on mental health issues for mental issues for managers and human resource professionals. Julaine has worked extensively with Anxiety and Depression Disorders, Bipolar Disorder, PTSD, and general life transitions. Additional areas of expertise include workplace behavioral and development issues; and trauma resulting from the abuse of religious power and/or leaving a rigid system of belief. Her approach to treatment is strengths based and she primarily uses a combination of Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Narrative Therapy, and Resilience Training to support her clients in healing. In January 2021, Julaine packed up the moving truck, the car, and the corgis and moved from Montana to New England for family time and some new adventures.

Alicia Paglia
Licensed Clinician

Alicia Paglia earned her Master of Science in Education in Clinical Mental Health Counseling at St. John’s University in New York City. She completed her internship at Arms Acres outpatient substance abuse treatment program at Zucker Hillside Hospital. Alicia’s clinical experiences include working in outpatient and inpatient facilities, and most recently in a correctional setting. Her work in varied clinical settings has given her the opportunity to treat diverse groups including adolescents, adults, couples, LGBTQIA and minority populations. Alicia’s approach to care utilizes cognitive behavioral therapy techniques, mindfulness and motivational interviewing. She feels that using an eclectic array of techniques that are adapted to each individual member is most beneficial. Her experience includes diagnosis and treatment of severe psychotic disorders, bipolar disorder, depression, anxiety, substance use, personality disorders, impulsive behaviors, anger management, trauma, relationship conflicts, self-esteem and cross-cultural issues. Alicia’s goal is to help you become the best version of yourself by providing a safe, non-judgmental environment to discuss current issues, past traumas and any other blockades that you may come across in your daily life. Ask us if Alicia is licensed to provide virtual counseling in your state.

Wendy Beaster, LPC 
Licensed Clinician

Wendy is a Licensed Professional Counseling with over 20 years of experience. Her counseling approach is warm, engaging and interactive. She listens and gently guides people to step into their authentic self and live life, not just be a spectator. She believes in treating everyone with respect, sensitivity, and compassion. Mr. Rogers once said that “everything that is human is mentionable, everything that is mentionable is manageable.” Her commitment to her clients is to bring what they might think is un-mentionable into the light of day. Her years of experience working with adults, couples and teens has taught her that every story is unique and that each patient’s journey is their own. Her approach combines Cognitive-Behavioral Therapy, Dialectical Behavior Therapy, Acceptance and Commitment Therapy, Supportive and Solution Focused interventions. She tailors dialog and treatment plans to meet each person’s unique and specific needs. Wendy believes that it takes courage to seek a more fulfilling and happier life and to take the first steps towards change. If you are ready to take that step, Wendy is here to support and empower you.

Kristin Sanchez, LCSW 
Licensed Clinician

Kristin is a seasoned licensed clinical social worker with over 15 years of diverse experience spanning direct care, clinical practice, and management. She holds a Master of Social Work from Kennesaw State University and a Bachelor of Science in Psychology from Pennsylvania State University. Kristin’s professional expertise includes individual and group therapy, trauma-focused cognitive behavioral therapy, substance abuse treatment, crisis intervention, mental health assessment, and nephrology social work. Throughout her career, Kristin has worked extensively with individuals facing anxiety, depression, trauma, substance abuse, and major life transitions. She is dedicated to empowering her patients through evidence-based practices, including Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Acceptance and Commitment Therapy, and psychoeducation. Her approach is patient-centered and rooted in building trust and mutual respect.

 

Outside of her professional life, Kristin enjoys cheering on her favorite sports teams—the Atlanta Braves, Philadelphia Eagles, and Pittsburgh Penguins. She also has a deep appreciation for the arts, often attending concerts and theater productions. A dedicated reader, Kristin values continuous learning and personal growth. Originally from Pennsylvania, she now calls Georgia home, where she spends her free time with her beloved dog and exploring her community.

Christina Howell, LCSW 
Licensed Clinician

Christina has over 12 years of experience in behavioral health services. She completed her bachelor’s degree in social work from Dalton State College and her master’s degree in social work from Western Kentucky University. She has worked with adolescents, adults, and families in a variety of environments. Christina uses a combination of therapeutic models to assist client where they are. As a Licensed Clinical Social Worker, Christina employs a patient-centered approach in her therapeutic practice. She understands that we are all dealing with different circumstances in a myriad of ways. Christina believes that by focusing on achieving progress, not perfection, we can thrive and enjoy our lives to the fullest. Christina enjoys spending time with her family and friends, watching her children develop and grow, camping, and reading.

FAQs

Virtual counseling nationwide is an offering available to you through your employer in partnership with Premise Health, the world’s leading direct healthcare provider. It allows you to conveniently and confidentially speak to a counselor during designated hours by video or phone from the comfort and privacy of your home, wherever you live in the U.S. Virtual counseling appointments can be scheduled on the My Premise Health app or online at mypremisehealth.com.

Our counselors can treat and provide support for a variety of health-related issues including depression and anxiety, family conflict, sleep issues, stress management, adjustment challenges, work/life balance and more. Should you need additional support, they can also provide psychological testing and assessments, as well as referrals for specialized counseling.

A virtual counselor will conduct your appointment in the same way they would an in-person visit. You will get the same great quality care you receive in-person, virtually. The only difference is that you get the added convenience of not having to travel to an office and may also feel more comfortable in a personal setting at home.

Premise Health offers options when it comes to meeting your emotional and physical health needs. Our virtual counseling offering is a great option no matter where you live in the U.S. You can skip the hassle of commuting to a local counselor’s office and instead talk to one securely online from wherever you feel most comfortable. Or if there’s a counselor available at your local wellness center, you can also choose to see them in-person or virtually.

Virtual counseling services are by appointment only, so you’ll be able to schedule with one of our counselors during their designated hours. These services are not meant for emergency situations.


If you’re experiencing a mental health crisis or emergency, please call 911 or the National Suicide Prevention Lifeline at (800) 273-8255.

Simply download the My Premise Health app or visit mypremisehealth.com and click “Sign Up Now.” Then follow the instructions to activate your account. If you need help, visit mypremisehealth.com and click “Contact Support” for assistance. Or you may need to call or visit your wellness center to request an activation link that allows you to register.

Yes, our virtual counselors are available for short and long-term counseling to meet your specific needs.

Yes, you’ll be able to select your provider and appointment day/time when you schedule through My Premise Health. You can then choose to see that same provider again if you have reoccurring appointments or try out someone else to find the right fit. If you have a counselor at your local wellness center, you can also choose to see them in-person or virtually, giving you more options for care.

    • No, you can sign into your My Premise Health – Login Page account at your convenience and schedule an appointment with a counselor during their designated hours. You can also schedule an appointment by calling 1-800-473-1330, choose option 2 for Virtual Care and then option 2 for Virtual Counseling.
    • As of 4/1/2022, if you are engaging in an EAP visit you will need to obtain an authorization # from Cigna ahead of your first appointment with a VBH provider. To request an EAP code, please visit myCigna.com, then under “Emotional Health and Family Support,” select “Visit an EAP counselor” and then “Get an EAP code.” Complete the fields and submit or call 800.952.6676; choose option 1 and then option 4. Once received, this information will need to be provided to the Member Engagement Coordinator upon scheduling your appointment or at check-in for your first appointment.
    • Please note, if you do not provide an authorization # from Cigna by your 3rd visit, all visits will no longer process to your EAP benefit and will be sent to process under your medical insurance plan and applicable copay, deductible/co-insurance will apply.

If you need medication to support your mental and emotional wellbeing, your virtual counselor will work with either your provider at your local Center for Living Well location or one of our nationwide providers to get you a prescription. This is the benefit of having one integrated care team! Please note that not all behavioral health medications can be prescribed by a primary care provider.

All virtual counseling visits are conducted by video or phone, whichever is more comfortable for you. We also offer secure messaging through My Premise Health so you can communicate with any follow-up or scheduling questions.

Yes, My Premise Health is safe and secure, keeping your virtual appointments protected and private. Premise Health complies with strict HIPAA guidelines and has also achieved the HITRUST CSF certification status in information security to further protect your personal data.

Virtual counseling appointments are scheduled for 60 minutes.

    • The first ten virtual counseling sessions are covered thru EAP – you pay $0.
      • After the tenth visit, if you have an HMO plan, your applicable copay will apply.
      • After the tenth visit, if you have a high-deductible plan, your charge will apply towards your deductible. Once your deductible is met, you would be responsible for your applicable co-insurance of the visit cost.
    • Please note, if you do not provide an authorization # from Cigna by your 3rd visit, all visits will no longer process to your EAP benefit and will be sent to process under your medical insurance plan and applicable copay, deductible/co-insurance will apply.
        • If not engaging in an EAP visit for HMO plan members you will pay applicable copay and if you have a high deductible plan, your charge will apply towards your deductible. Once your deductible is met, you would be responsible for applicable co-insurance of the visit cost.